Guarantee
We will strictly follow the delivery schedule required by you, make reasonable arrangements, and carefully organize the supply of goods to ensure on-time delivery and customer needs.
We have accumulated rich experience in sales management since its establishment. Jiangsu Zhenya Biotechnology Co., Ltd is fully capable of producing high-quality products in terms of technical strength, production process, testing methods, etc. We will strictly follow the sales procedures, strengthen the entire process control from product entering the company to product exiting according to the quality assurance system, and provide product guarantee.
-
Pre-sale service
- Visit customers in a planned way and solicit opinions.
- Timely understanding customer needs and existing problems.
- The user's request should be answered within the day, if it is not satisfied, it should be explained, and the contract review will be completed within two days.
-
On-sale service
- Strictly fulfill the sales contract and provide products on time and in quality and quantity.
- Strictly implement technical service agreements and provide technical service guidance on time.
- Ensure the quality of service, solve problems in a timely manner, and notify the user if they cannot be resolved on site, and report to the supervisor at the same time.
- Exchanges or returns due to product quality issues should be reported as required.
-
After-sales service
- For the problems raised by customers, we will send personnel to the scene to serve on the same day in the province, and service personnel will arrive to solve the problem within three days outside the province.
- The sales department will report the situation to the supervisor within one month after the completion of the single project, conduct information feedback every six months, and make a corresponding user survey report to understand the user's evaluation of the company's work.